Last month, we shone our Spotlight on how Sennen supports new clients when they come on board. We’d now like to introduce you to the people who work so hard to deliver a smooth client experience during the onboarding process and beyond.
Beth Pescud is our head of delivery and client service. She is responsible for defining our delivery and development roadmap based on client needs and product priorities and translating these to the development teams. She plans and manages client onboarding and system implementations as well as handling relationships with customers.
“Before joining Sennen nearly two years ago, I worked across a number of industries in project management, software delivery management, and analytics and data. The common theme of my experience is that it has always been about advancing systems, tools, and processes to deliver more business value. At Sennen, I see this as my key focus; by delivering value to our clients, and increasing this value over time – with both our product development and our client service processes. Sennen is built on a foundation of brilliant, kind people working together towards this common goal.”Beth Pescud, Head of Delivery and Client Service, Sennen
As client systems administrator, Kate Johnson works closely with clients to onboard new projects, test features and train end users in our software. Kate spent four years at London Array – one of our biggest clients – and this has given her unique insight into how end users interact with our system and what they need.
“I have worked with a broad range of systems in various capacities – from being an end user to data and system administrator, and subsequently with configuration and data analysis. This gives me a great insight into how users interact with systems as part of their day to day work, and handle challenges and change. I enjoy being involved with the system development process from concept to testing and roll-out, as this helps ensure we can provide the best user experience. Gaining an understanding of clients’ requirements, and establishing how we can adapt to meet those needs, is a key part of my job which I find especially satisfying.”Kate Johnson, Client Systems Administrator, Sennen
Brooke Billing is our technical product support specialist and she is responsible for delivering high-quality customer support and product updates to our clients. She is the first point of contact for technical support issues. She is an expert on our products, both in their current iterations and looking ahead to future projects and features. With a decade of experience in customer-facing and technical roles, she knows all about support processes, troubleshooting, and creating and evaluating ideas that deliver value to customers.
“Drawing on my experience in software support services and customer relations, I bring a diverse skill set that includes a deep understanding of product functionalities, a commitment to customer satisfaction, and a strategic problem-solving approach. These skills directly contribute to our products and customer interactions, which I believe are key in enhancing the experience for our clients. At Sennen, we are dedicated to placing our customers at the centre of our operations and delivering unparalleled solutions.”Brooke Billing, Technical Product Support Specialist, Sennen
As Sennen’s account manager, Alex Cox is focused on ensuring Sennen’s clients get the most out of the Sennen platform. He has a wealth of experience in capturing requirements, preparing and delivering client training and demonstrations, as well as bringing a solid foundation of client service knowledge. Alex also acts as the voice of our clients in Sennen product and planning forums, ensuring that there is two-way feedback and prioritisation at all levels.
“Joining Sennen in July this year from another software company, I was eager and ready to put my skills into action with Sennen’s infrastructure clients. My experience with different business operations has always highlighted the importance of concise, clear, and proactive client engagement and communication. For me, this is the best way to ensure all clients are getting the most out of the platform and it ensures client business goals are listened to and met. This is something Sennen does brilliantly, there is a genuine care from everyone to ensure the platform and clients ultimately succeed.”Alex Cox, Account Manager, Sennen
If you’d like to find out more about how we work with new clients to deliver a seamless onboarding process, click “read more”. Alternatively, you can request a copy of our “Onboarding Spotlight”.